Shipping Policy

Shipping and transportation

The shipment will be made through transport to the address indicated at the time of placing the order, with the shipping costs indicated and confirmed in said order, within a period of between 2 and 6 working days from the moment it is confirmed the pay.

Expenses:

Minimum order € 21.90.

For purchases over € 38,80 shipping costs will be free.

Shipping:

Shipping areas:

- Shipments are only made to Spain.

- No shipments are made to CEUTA AND MELILLA.

Delivery times:

If the product is in stock, the order will be sent immediately to the delivery address indicated by the customer and delivered within 2 to 6 working days from the time the order is processed.

If there is any unforeseen event in the delivery of the order, we will contact you through your email address, which we request when making the purchase on the web, to find a solution.

Alternatively, we could contact you by phone or directly attempt a second delivery at the address provided. If the product has not been contacted or delivered on the first or second visit, the customer will be responsible for contacting the carrier or Trazo de Envero via email and will assume the additional costs that successive deliveries may entail.

Carriers

Trazo de Envero will choose the carrier that it considers most appropriate to fulfill the delivery under the established conditions and deadlines.

In the event that one of the deadlines is modified, the Trazo de Envero Customer Service will notify you, either by email or phone call, of the approximate delivery time for the total shipment of your order. Similarly, you will be kept informed of any variation that may arise from said term.

Orders will not be served in PO boxes. We reserve the right to withhold shipping for orders with wrong addresses. In any case, we will contact you according to the information provided for any incident or doubt that may arise in the processing of your order.